Jewelry Repair And Warranty Information

Jewelry Repair And Warranty Information | Access Possibilities

Access Possibilities offers a one year warranty against manufacturer defect on all of our handcrafted gemstone and Magnetite jewelry. We offer repair for our handcrafted jewelry that is outside of the one year warranty period. We even repair jewelry that has been made by other manufacturers. We can even restring beaded jewelry that you would like to have a magnetic clasp closure added to.


Procedure for Jewelry Repair

In the event you have a jewelry item that needs repair, contact us.

After contacting us, return item with all parts and pieces including beads, clasp, beading wire and pendant (if applicable), and a copy of your sales receipt (if applicable) to the address given within 7 days. If sending more than one piece of jewelry, place all parts to each item in separate zip lock bags.

We highly recommend insuring your package. Customer assumes cost and responsibility for all merchandise returned to Access Possibilities. Once you ship your item, contact us and let us know your item is on the way. If you are local, you can contact us and make arrangements to drop your item off. All repairs require advance payment.

Upon receipt of your items we will contact you to let you know your item(s) have arrived. An invoice will be sent via email for the cost of repair, any missing beads, parts or pendant if applicable, and return shipping and handling charges.

Once the invoice is paid, we will make the necessary repair which will include new beading wire, a new magnetic clasp, replacement of any missing beads and any other required parts. In a case where the same bead size, type, color or style in no longer available, we will use the closest possible match.

Once the work is completed, we will ship the item back to you. The risk of loss and title for all merchandise, exchanged, re-sized, repaired, replacement or warranty items shipped pass to the customer when the merchandise is delivered to the shipping carrier.


Access Possibilities Warranty Information

Each piece of our handcrafted gemstone and Magnetite jewelry comes with a one year warranty against manufacturer defect. Warranty only covers items determined to have a manufacturer defect. In the event your jewelry breaks within the first year, the jewelry must be returned to us, so that we can determine if the problem was due to a manufacturer defect.


Warranty Procedure

If your jewelry breaks within one year of purchase, contact us.

After contacting us, return item with all parts and pieces including beads, clasp, beading wire and pendant (if applicable), and a copy of your sales receipt, to the address given within 7 days.

All items to be reviewed for warranty must arrive with a copy of the original sales receipt to be eligible for warranty. If sending more than one piece of jewelry, place all parts to each item in separate zip lock bags.

We highly recommend insuring your package. Customer assumes cost and responsibility for all merchandise returned to Access Possibilities. Once you ship your items, contact us and let us know your item is on the way. If you are local, you can contact us and make arrangements to drop your item off and pick up when repair is complete.

Upon receipt and inspection of your item, we will contact you to let you know your item(s) have arrived and whether the problem has been deemed to be a manufacturer defect.

If you item is being covered by the one-year warranty, we will cover the labor cost to repair your item. If your jewelry has any missing parts or beads, there may be additional costs involved for the repair your jewelry.

If there are additional costs to repair your jewelry, you will receive an invoice which can be paid online. The invoice will also include return shipping charges. Customer is responsible for return shipping of all items, whether or not item is covered by warranty.

Once the invoice is paid, we will make the necessary repair which will include new beading wire, a new magnetic clasp, replacement of any missing beads and any other required parts. In a case where the same bead size, type, color or style in no longer available, we will use the closest possible match.

If you have any questions contact us.


Estimated Cost Of Gemstone And Magnetic Jewelry Repair

Below is the estimated cost for labor to repair or restring beaded gemstone and magnetic jewelry with a magnetic clasp. Cost may be more depending on condition of an individual item or for custom items. Parts are extra. If the item was purchased from Access Possibilities, a sales receipt must be presented as proof of purchase to receive Access Possibilities warranty or pricing.

Our Handcrafted Gemstone And Magnetite Jewelry

  • Restring Bracelet (less than 9") .... $20
  • Restring Double Bracelet (less than 9") .... $40
  • Restring Anklet (9 to 12") .... $25
  • Restring Double Anklet (9 to 12") .... $50
  • Restring Necklace (up to 22") .... $35
  • Restring Necklace with Pendant (up to 22") .... $40
  • Restring Necklace (over 22") .... $45 and up. Priced Per Item

Other Vendors Gemstone & Magnetic Jewelry

  • Restring Bracelet (less than 9") .... $20
  • Restring Double Bracelet (less than 9") .... $40
  • Restring Anklet (9 to 12") .... $25
  • Restring Double Anklet (9 to 12") .... $50
  • Restring Necklace (up to 22") .... $35
  • Restring Necklace with Pendant (up to 22") .... $40
  • Restring Necklace (over 22") .... $45 and up. Priced Per Item

Replacing your jewelry by purchasing a new piece is also an option, instead of having your gemstone or magnetic jewelry repaired. Some people choose to purchase new jewelry rather than shipping their broken jewelry through the mail. Either way it’s your choice or we are happy to help. Do you have gemstone or magnetic jewelry that you would like repaired? Contact us today!



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